There are several devices or peripherals that we can find today in a computer, printers, scanner, external hard drives, graphics tablet, auxiliary monitor, etc. However, one of the most common is undoubtedly the printer. Now if after upgrade to Windows 10 have you come across problems with your printer, we will show the steps to follow to try to solve them.
Although Microsoft has improved in this regard, the truth is that it is still not strange to see how, after a major system update, we encountered a problem with the computer. Something that is less and less common but that can certainly happen to us. This is the case of encountering problems with our printer after updating our computer to Windows 10. Therefore, if you are in this situation, we show below the steps to follow and recommendations to try to fix any of these problems.
The solution to printer problems in Windows 10
Regardless of the problems that we may encounter with our printers after updating our computer to Windows 10, these are the steps to follow to try to make it work correctly again:
Unplug and restart the printer
It is perhaps the first thing that many users think of when they have a problem with the printer or even with the PC. In this case, turning the printer off and on again can help us solve the problem. Now, if it is not enough to do it from the switch of the same, the best thing is that also the disconnect from the power for a few seconds and then let’s plug it back in and turn it on.
Check the connection
If it still does not work and is a cable printer, then it is a good idea to check all the connections. The USB cable may not be properly connected or you may not be recognizing it. In the event that it is a physical problem, we may solve it by simply connecting all the cables correctly, but if everything is properly plugged in, perhaps it could be some problem with the port used that caused the error. Therefore, we can try connecting it to another port and see if the problem is solved.
Now, if our printer is wireless, then we must carry out other types of checks:
- Make sure the wireless connection is activated: Most printers have a button that tells us if the wireless connection is activated or not. Therefore, we should check the status and if necessary, review the instruction manual to see how to activate this option.
- Take a connection test: Most printers also have a choice between menu options to perform a connection test. Review the manual or run a test to verify the connection.
- Check the PC connection: If our printer is connected correctly, then we must check online from our computer. It is important that the PC is correctly connected to the same network as the printer.
- Check the Bluetooth connection: If the connection is through Bluetooth, it is best that we run the Bluetooth troubleshooter to check if there is a problem and that the system itself can automatically fix it.
Run the troubleshooter
Windows 10 has tons of troubleshooters. Tools that allow us to fix certain problems in our system automatically. To do this, simply type in the search box on the taskbar the name of the solver or access from the page of Settings> Update & Security> Troubleshoot> Printer.
The next thing we can do if the problems with our printer when updating to Windows 10 continue is to check if we have the correct updated printer driver or driver. For this, we open the Windows 10, Device Manager, look for our printer, click on it with the right mouse button and click on the option Update Driver.
Clear and reset print job manager
Another option to try to fix printer problems after upgrading Windows 10 is to clear and reset the print job manager. It is a file that, as its name suggests, is responsible for managing the printing process. To clear and reset the print job manager these are the steps to follow:
- We open the Windows 10 Services application. We can type Services directly in the search box on the taskbar.
- We select the tab Standard
- We look for the service Print Job Manager on the list.
- Choose Stop and then To accept.
- In the search box on the taskbar, we type % WINDIR% system32 spool printers
- We select % WINDIR% system32 spool PRINTERS in the results list and then delete all the files in the folder.
Later we return to the services window and within the Standard tab, we select the Print Job Manager in the list of services, we select Start, then Automatic in the frame Start type and finally To accept.
Change printer status
If the printer shows a status “offline”, then we will have to change the status to “online”. To do this, we will check that the printer is on, connected to the same WiFi as our computer and that it is correctly connected. Once this is done:
- We open the page of setting Windows 10.
- We navigate to the option Devices> Printers and scanners.
- We select our printer.
- We click on the button Open queue.
- We open the menu option Printer.
- We make sure that the option is not checked Use printer offline.
Uninstall and reinstall the printer in Windows 10
As a last option, if none of the above has solved the problems with the printer in Windows 10, we can try uninstalling and reinstalling the device again. For it:
- We open the configuration page and navigate to Devices> Printers and scanners.
- In Printers and scanners, select our printer and click on Remove device.
Now, the next thing we will have to do is reinstall our printer. In this case, this is what we should do:
- We open the configuration page and go to the option Devices> Printers and scanners.
- We select the option Add a printer or scanner.
- We wait for the system to find our printer, select it and click on Add device.